FAQ

Ordering Prints

  • Prints are released in small, carefully curated collections 2-3 times per year. Each collection is only available for 3-4 weeks before orders close. This process helps me focus on quality and gives me space to create new work.

    To stay updated, join my mailing list for early access and reminders so you don’t miss a release.

  • Once the 3-4 week order window closes, I send everything to my local printer. Your print will be shipped 2–3 weeks after the order window closes. So, yes, it could take up to one month before you receive your piece. Please ensure plenty of time for your order to allow for this. Each piece is printed, hand-checked, signed, and packed by me — it’s a one-woman show, so thank you for your patience!

  • Not at the moment. As a solo artist (and mom), I focus on creating and packing the artwork itself. However, both A3 and A4 prints fit standard, ready-made frames available at most homeware stores like IKEA, Dunnes Stores and Amazon.

    Tip: For a gallery-style look, use a mount (mat board) inside a slightly larger frame. It makes the art pop and protects it.

  • For now, I’m offering two standard sizes below. These are easy to frame and ship safely, while staying true to the detail of my originals.

    • A4 (8.3 × 11.7 in / 21 × 29.7 cm)

    • A3 (11.7 × 16.5 in / 29.7 × 42 cm)

    If you are interested in any other sizes please contact me at hello@elysiahegartyart.com

Shipping

  • Currently, I ship within Ireland and selected international locations. If you don’t see your country at checkout, drop me a message and I’ll see what’s possible.

  • Prints are carefully rolled, and shipped in sturdy cardboard tubes. Originals are shipped flat, padded, and boxed in reused carboard where possible for safe transit.

    Every order is handled with care. I personally pack and check each one.

  • I use An Post Registered post within Ireland, each order is tracked with a tracking number and insured. When shipping internationally, I dispatch using An Post registered post, it then leaves Ireland to its destination, in which its handed over to the country of origins international carrier.

  • The relevant shipping will be applied at checkout depending on its destination.

    Ireland: registered P&P ~€13-15

    UK: registered P&P ~€26-€30

    USA: registered P&P ~€36-40

    EU: registered P&P ~€26-€30
    Rest of the world: Fee applied at checkout depending on the country of origin.

  • Customers are responsible for any import custom and duty charges, if relevant please consult your own governments website for further information.

  • Please allow of up 4 weeks for orders within Ireland. Orders to the UK and international can take longer. During busy periods, for example Christmas, orders may take a little longer than normal so please bare this in mind.

    Collection from Dublin can be arranged for purchases of original paintings, please email to arrange this.

    I operate a 3-4 week order window, once this closes I send everything to my local printer. Your print will be shipped 1-2 weeks after the order window closes. So, yes, it could take up to one month before you receive your piece. Please ensure plenty of time for your order to allow for this. Each piece is printed, hand-checked, signed, and packed by me — it’s a one-woman show, so thank you for your patience!

Original Paintings

  • Some originals will be available alongside prints, but these are truly one-of-a-kind pieces and sell quickly. Check the Original Paintings section of the shop to see what’s available. If you’re interested in an original, join my mailing list to get early notifications before they’re listed publicly.

  • No, they arrive as stretched canvas, ready to hang as-is or take to a framer for a custom look.

    Please contact me if you would like to discuss framing of an original canvas.

  • Yes, you can! Client visits are arranged strictly on an appointment basis - please email me to arrange directly.

  • I am not currently taking commissions. I am focusing directly on producing work for each of my Chapter releases. If and when I have capacity for commissions I will notify my mailing list first - best to join that to be the first to know.

Returns & Issues

  • If your order cannot be tracked down or has been damaged, contact me immediately so I can rectify this problem for you and send out a replacement piece.

  • Unfortunately I do not offer refunds or exchanges on my purchased prints or original paintings. If however, you are dissatisfied with your piece, I will do my very best to rectify the issue for you. Please contact me at with your order number and details and we can discuss. I also cannot accept returns on gift cards in exchange for monetary value.

  • Please inspect your art work once you receive it and contact me immediately if it is defective, damaged or if you receive the wrong item so that I can evaluate the issue and make it right.